If someone were to ask how you thought the U.S. economy was doing, what would your answer be? Using several traditional metrics, the logical response might seem to be, “Fantastic.” After all, the unemployment rate is at a robust 4.1%, the dollar has continued to…Read more They Say the Economic Outlook is Strong. Your Members Might Beg to Differ.
Fraud—or the opportunity for fraud—is pretty much everywhere. In our increasingly online world, virtually every aspect of our personal and professional lives is vulnerable. In 2022, U.S. consumers lost nearly $8.8 billion to some kind of fraud, and credit union fraud rates increased by…Read more Fighting Fraud Starts with Educating, Enlisting, and Engaging Your Members
Most credit unions are fiercely committed to their local communities, and we think that’s great. Sometimes, though, it’s important to take a few steps back and broaden our perspective. That’s where the World Council of Credit Unions (WOCCU) comes in. Today, we’re…Read more How Credit Unions Can Think, And Act, Globally
Do you find yourself hit by the nagging feeling that a growing percentage of your members are struggling financially? Research proves it’s more than a feeling. The Financial Health Network’s 2022 Financial Health Pulse™ found that 70% of American adults are in a shaky…Read more Personalization, Products, and Partnerships: The 3 Ps of Impactful Financial Education
It’s hard to say if credit unions are “winning” when it comes to financial coaching and education. There are certainly a lot of great resources out there, but are they inspiring behavior change? Are members proactively meeting with financial counselors? Are credit…Read more Reimagining Financial Education in the Human + Digital Era
Want to make a meaningful difference in your community? Maybe it’s time to align your impact strategy with your product and marketing strategy. As Judah Musick, former Chief Innovation Officer at Red Rocks Credit Union, has learned firsthand, you can connect the…Read more Maximum Impact: How to Reimagine Your Credit Union’s Product Strategy
We all have our own money story. Our financial habits, as well as the beliefs and emotions we have around money, are largely inherited from our parents and the communities in which we were raised. The good news is that we have…Read more From Education to Behavior Change: How to Financially Empower Your Members
In today’s “new normal,” what should credit unions be doing differently? Gigi Hyland, Executive Director of the National Credit Union Foundation, joins us to share stories about putting empathy into action, explain how new member habits are changing the credit union business…Read more Empathy in Action: Shifting the Center of the Credit Union Business Model
We think of finance as a science, not an art. But the truth is, when it comes to our personal finances, money is about so much more than numbers. World-renowned financial wellness expert Manisha Thakor joins us to talk about how our…Read more Emotions & Finances: Empowering Credit Unions to Create Happy Members