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Case Study

Mirastar Federal Credit Union

Mirastar's mission is to create strong, vibrant communities. We created a strong, vibrant website to match.

Homepage on the new Mirastar Credit Union website Award Winner

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About Mirastar

With a mission to create strong, vibrant communities where prosperity is in reach for everyone, California-based Mirastar Federal Credit Union (formerly Santa Clara County Federal Credit Union) has been lifting its members and communities up since 1950.

Here’s a snapshot of the credit union at the time of the website launch in October 2024.

  • $963M Asset size
  • 6 Number of branches
  • 47K Number of members

About the project

From the outset of the project, PixelSpoke worked with the Mirastar team to identify three primary goals of the website redesign, which was part of a broader rebrand and name change:

Rebecca Lytle

Great to work with. Communication is A+, team is A+, product output is A+.

Rebecca Lytle
President & Chief Executive Officer
Mirastar Federal Credit Union

OBJECTIVE 1

Making current and prospective members feel at home

Mirastar’s new brand is brave, bright, and personal, reflected in the website’s vivid color palette, vibrant design, and approachable language. Subtle scrolling animations add an element of delight, and design motifs throughout the site reinforce the credit union’s new logo. Warm, authentic, and diverse photography helps to convey Mirastar’s inclusive vision of prosperity for all.

About page on the Mirastar Credit Union website

OBJECTIVE 2

Modernizing and enhancing the user experience

Whether visitors are looking for information about a product or service, are ready to apply for a loan or open an account, or need to find a nearby ATM, the site’s revamped and highly intuitive navigation gets them where they need to go. Rates are easily located on a dedicated page and integrated on relevant product pages, and a new and improved blog keeps visitors up to date on the latest announcements and financial wellness tips. The Mirastar website is built using flexible WordPress templates that empower the marketing team to update rates, product pages, photos, blog, and other information as needed. 

ATM Finder on the new Mirastar Credit Union website

OBJECTIVE 3

Showcasing Mirastar's commitment to community

Mirastar's homepage leads with mission over products, with language that focuses on lifting up communities and members. A robust impact section, accessible from the main navigation, helps to communicate the depth and breadth of Mirastar’s commitment. It includes a community event calendar to help members locate volunteer opportunities and other local events. 

Community Health & Well-being page on the new Mirastar Credit Union website

By the numbers

In the first three months after launch, visitors were spending more time on the website, engaging more, and returning more often.
  • 34% Increase in average engagement time
  • 49% Increase in user stickiness
  • 35% Increase in engaged sessions per active user

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