---
title: How to Win by Creating Raving Fans with Net Promoter Score | PixelSpoke
description: Eric Gregg, a leading expert on NPS, discusses his insights on how credit unions can succeed with a Net Promoter Score® program — and how they can fail.
---

[PixelSpoke Blog ](https://www.pixelspoke.coop/blog)

# [How to Win by Creating Raving Fans with Net Promoter Score | PixelSpoke](https://www.pixelspoke.coop/blog/marketing-strategy/how-to-win-by-creating-raving-fans-with-net-promoter-score-podcast)

 Written by [Cameron Madill](https://www.pixelspoke.coop/blog/author/cameron-madill) | Dec 22, 2015 12:44:03 AM

Eric Gregg, a leading expert on NPS, discusses his insights on how credit unions can succeed with a Net Promoter Score® program — and how they can fail. Eric explains how to implement a service recovery program to delight unhappy members, his firm’s 2-1-1 process for making NPS drive results in your credit union, and how to connect loyalty drivers to make your results more actionable.

[View full post](https://www.pixelspoke.coop/blog/marketing-strategy/how-to-win-by-creating-raving-fans-with-net-promoter-score-podcast)

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